We aim to dispatch all orders within 1 working day. You'll receive a confirmation email with tracking details once your order has been shipped.

• Ireland: 1–3 working days (Next Day Delivery and same day delivery across Dublin available at checkout)
• UK: 2-5 working days (express delivery available)
• International: Delivery times vary by destination and will be shown at checkout.

If your order hasn't been dispatched yet, please contact us as soon as possible. Once an order has been shipped, we're unable to make changes.

Yes. We accept returns (EXCHANGE ONLY) within 14 days of delivery, provided items are unworn, unwashed, and returned with all original tags and packaging.

If you item is damaged or faulty, you will be refunded.

Returns, Refunds & Exchanges

We hope you love your Pretty in Pink purchase. If for any reason you're not completely happy with your order, we are happy to offer an exchange within 14 days of receiving your item.

Exchange Conditions

To be eligible for an exchange, items must:

• Be returned within 14 days of delivery.
• Be unworn and unwashed.
• Have all original tags attached.
• Be returned in their original condition.
• Be free from makeup, fake tan, perfume, deodorant, stains or any other signs of wear or damage.

Customers are responsible for the cost of returning the original item. Once your return has been received and inspected, your exchange will be dispatched (subject to stock availability). If your requested size or colour is unavailable, you may choose an alternative item of equal value where possible.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with your order number and clear photographs. If your item is confirmed to be faulty, we will offer a replacement, exchange, repair or refund where appropriate in accordance with your statutory rights under Irish consumer law.

Refunds

We do not offer refunds for change of mind, incorrect size, or if an item does not suit you. All eligible returns are exchange only.

Refunds are only provided where:

• An item is confirmed to be faulty and cannot be repaired or replaced; or
• We are required to provide a refund under applicable consumer law.

This policy does not affect your statutory rights under Irish consumer law.

Once your order has been dispatched, you'll receive an email containing your tracking information